Refund policy
Panaxea International Inc
Return and Exchange Policy
Return and Exchange Policy
Effective Date: [1/July/2023]
At Panaxea International Inc, we are committed to your satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the following conditions:
Return Period: You have 7 days from the date of purchase to request a return or exchange.
Eligibility Criteria:
Proof of Purchase: You must provide a valid proof of purchase, such as a receipt or order confirmation.
Reason for Return: You can request a return or exchange for any reason, including but not limited to product defects, size issues, or buyer's remorse.
Refund vs. Exchange: We offer the option for both refunds and exchanges. You can choose between a refund to your original payment method or an exchange for a similar item of equal value.
Exceptions and Restrictions:
Some items are not eligible for returns or exchanges, including personalized or custom-made products.
Return Shipping: You are responsible for the cost of return shipping, unless the return is due to a product defect or error on our part.
Restocking Fees: Panaxea International Pty Ltd does not charge restocking fees for returned items.
Refund Processing Time: We aim to process refunds within [5 business days] from the date we receive the returned item.
Contact Us: To initiate a return or exchange, or if you have any questions about our policy, please contact our customer service team at [888 343 3672].